Question 1

I have booked an activity but haven’t received confirmation by email yet . What should I do?

Accepted Answer

If you haven’t received your confirmation email, check at first, if the email has ended up in your spam box; or log in to with your account to search for the order. If you purchased without registering, you can always register later, using the same e-mail address you used to make the purchase, you will find your reservation in your account.

For further assistance, please contact us in chat, via Whatsapp at +39 3248114807 or send an e-mail to info@sightseeing-experience.com .

Question 2

What do I receive after booking?

Accepted Answer

You will receive a summary email of your booking, which will list the activities you have booked, you will also find your voucher attached. You can also view this content by accessing your private area.

Question 3

After making a reservation, how long do I have to wait to receive the confirmation and my voucher?

Accepted Answer

Usually confirmation is immediate, there are some activities that may take 24h / 48h of time to receive the voucher to be used, in which case you can find all the information in the details of the activity.

Question 4

Is it mandatory to print the voucher?

Accepted Answer

Please, check in the description of the activity, if the mobile voucher (shown on smartphone) is accepted.

Question 5

What payment methods can I use?

Accepted Answer

American Express, Mastercard, Visa and JCB credit cards.
PayPal
Amazon Pay
WeChatPay
GooglePay
ApplePay

Question 6

When will the purchase be charged?

Accepted Answer

Your purchase will be charged upon confirmation of the order.

Question 7

I can't pay, help!

Accepted Answer

The problem may be due to one of the following reasons:

a. if website works perfectly, but as soon as you click on "Pay" the page doesn’t load --> reload the page or try again later;

b. your card has been declined --> use another card. Cards belonging to many banking institutions are accepted but for some circuits there may be problems;

c. you have selected PayPal as a payment method using your credit card and you must necessarily register as a PayPal customer --> unfortunately, we can’t manage operations with PayPal. We suggest you to register with PayPal to make the payment.

If you still haven’t managed to solve the problem, contact us in chat, via Whatsapp at +39 3248114807 or send an e-mail to info@sightseeing-experience.com .

Question 8

In which currency is the payment made?

Accepted Answer

Payment will be made in Euros

Question 9

What is a Discount code?

Accepted Answer

A discount code is a code we can send you or you can find on one of our promotional channels (eg. Social Networks, Newsletter, Partners) that entitles you to a discount on your purchase.

Question 10

How can I use my Discount code?

Accepted Answer

In the cart you will find the appropriate box where you can write down your discount code, clicking on 'verify' you will check the validity of the code and apply it to your cart.

Question 11

My Discount code doesn't work

Accepted Answer

If your discount code doesn’t work, the validity may have expired or you may have finished the maximum number of uses.

If a promotion is underway on our website, your discount code may not work because we are applying the most advantageous promotion for you.

Question 12

What is a Gift coupon?

Accepted Answer

A gift coupon is a coupon of any cash value that you can give or receive.

It can be spent on our website within 1 year of the purchase date, there is no limit for the selectable travel date.

Question 13

How can I redeem my Gift coupon?

Accepted Answer

Once you have selected the activities of your interest, add them to the cart, enter the code found on your gift voucher in the 'coupon' box and click on verify, if your voucher is always valid, we will subtract the amount of your voucher from the total of the cart after which you can confirm the order.

Question 14

What happens if the amount I should spend is higher than the value of my Gift coupon?

Accepted Answer

If the amount of the selected attractions is greater than the value of your gift voucher, you can pay the difference with one of the payment methods available on our website.

Question 15

What happens if the amount I should spend is less than the value of my Gift coupon?

Accepted Answer

If the amount of the selected attractions is less than the value of your gift voucher you will spend € 0 but you will lose the residual value of your gift voucher.

Question 16

Can I change the date of my activity?

Accepted Answer

In many cases it is possible to request a date change, however request must be made before the booked date. Send us your your request contacting us online, via Whatsapp + 39 3248114807th or via e-mail info@sightseeing-experience.com.

It isn’t possible to request the change if the activity date has already passed.

Question 17

Can I cancel my reservation?

Accepted Answer

Cancellation policy are different depending on the activity , you can find the details of the cancellation policy within the description of the activity , in case it was possible to delete contact chat via WhatsApp + 39 3248114807 or by e-mail info @ sightseeing-experience.com.

Question 18

Can I get a refund ?

Accepted Answer

If the date booked for the activity has already passed, you can send us the request by e-mail at info@sightseeing-experience.com attaching the voucher and indicating the reason. We will evaluate your request with our partners in the shortest time possible and will reply to you if it has been accepted or not.

Question 19

How do I create an account?

Accepted Answer

You can create an account for free; register yourself using your email address.

To register with your email address:

Click on 'sign in' and then on ' Not registered yet? Sign in. '
Insert the required data , tick the necessary boxes and click "Register "
Open your inbox and click on the link in the verification email we sent you to activate your account
Go back to the home page, access your personal area and go on an adventure!

Question 20

How can I change my password?

Accepted Answer

Access our website, log in and click on your name to access your private area.

Enter your current password and then the new one you want to enter. Password is uppercase sensitive and must be at least 8 characters long, including a number.

Question 21

What happens if I forget my password?

Accepted Answer

Click on "Login" and then on "Forgot Password?".

Enter the email used to create your account and we will send you an email to reset it.

Question 22

How do I delete my account?

Accepted Answer

For more information, contact us in chat, via Whatsapp at +39 3248114807 or send an e-mail to info@sightseeing-experience.com.

Question 23

Can I register after making the purchase?

Accepted Answer

Of course, you can also register after having made a purchase, if you use the same email address once you’ve done the log-in you will find the memory of your reservations.

Question 24

Do you offer discounts for groups?

Accepted Answer

Some of our activities may include discounts for groups of more than 10 people, for more information contact us in chat via Whatsapp +39 3248114807 or via e-mail info@sightseeing-experience.com.

Question 25

Is it possible to book a private activity and not shared with anyone else?

Accepted Answer

For many of our attractions it is possible to make a reservation to carry out the activity privately, for more information contact us in chat, via Whatsapp +39 3248114807 or via e-mail info@sightseeing-experience.com.

Question 26

Can I make some changes to the proposed activity?

Accepted Answer

If you want to book a private activity, you can also request variations from our proposals and build a customized one for you! Contact us in chat, via Whatsapp + 39 3248114807 or via e-mail info@sightseeing-experience.com.

Question 27

Are the activities accessible for wheelchairs or for people with disabilities?

Accepted Answer

You can verify if the activities are accessible for wheelchairs or for those people differently abled, please check activity detail.

Question 28

What does 'Hop On Hop Off' mean?

Accepted Answer

'Hop On Hop Off' tour, allow you to get on and off at any stop any times you want to, during the validity of your ticket.

Question 29

What is the bus route?

Accepted Answer

Each city has different routes, all routes are indicated on maps, available in the activity information.

Question 30

How many stops are there and where are they located?

Accepted Answer

Each city has a different number of lines and a different number of stops. All stops are indicated on the maps available in the activity information.

Question 31

What are the 'Hop On Hop off' bus frequencies and times?

Accepted Answer

The frequencies and timetables of the buses vary according to the city and according to the season, for more details consult the timetable available and in the activity information.

Question 32

How long is the 'Hop On Hop Off' ticket valid?

Accepted Answer

The validity of the travel document can be selected at the time of purchase and is also shown on the voucher. Each city has different options, the possible rates are:

1Day
24h
48h
72h

Question 33

When does the 'Hop On Hop Off' ticket start?

Accepted Answer

The real validity of the ticket starts from the moment of the voucher change, which can be done as you prefer during the operativity hours in the date indicated on the voucher.

Question 34

What is the difference between the 1Day rate and the 24h ‘Hop On Hop Off’ rate?

Accepted Answer

The validity of the 1Day fare expires with the last ride of the day which the voucher change was made, while the 24h rate expires exactly 24 hours after the voucher change has been made. For example: if the voucher exchange is carried out at 2 p.m. on Monday, in the first case the ticket will be valid until the end of the last departure on Monday, while for the second case it will be valid until 2 p.m. on Tuesday.

The same logic can be followed for the 48h and 72h rates.

Question 35

Is it possible to reserve a seat on the buses ‘Hop On Hop Off'?

Accepted Answer

No, seats can't be reserved.

Question 36

Is it possible to find seats available on the same 'Hop On Hop Off' bus for large groups?

Accepted Answer

It is not always possible to find the necessary seats to accommodate large groups on a single bus and it may be necessary to divide the group on several means. In any case, it is advisable to request a quote for the bus reservation for the exclusive use of the group.

Question 37

Are the buses accessible for disabled people?

Accepted Answer

Most of our buses have easy access for disabled people, for more information see the activity information.

Question 38

Are there rates reserved for disabled people?

Accepted Answer

All disabled people with a disability of less than 75% will have to pay the full fare for the passenger's age, for those with a disability greater than or equal to 75% a free ticket is granted for the person with a disability provided that he is accompanied by a paying person. The discounts / gratuities indicated above can ONLY be granted upon presentation of a suitable certificate, in case of no-show of the certificate, the full rate will be applied. This possibility is only applicable to Hop On Hop Off tours in Italy.

Question 39

Are pets allowed on the Hop On Hop Off bus?

Accepted Answer

As for the Hop On Hop Off tours in Italy, access to small and medium-sized pets is allowed so that they are harmless and only if they respect the characteristics listed below. It remains understood that the driver may deny access to the animal on board if he believes that his presence on board could damage the safety of the vehicle and passengers. The animal can also be removed at a later time, without the right to ticket refund, at the discretion of the on-board staff, in the event that it may cause disturbance or danger to the people on board the vehicle.

The use of a leash and muzzle is mandatory, however the use of the pet carrier is allowed as an alternative to the muzzle. Pets with particular anatomical, physiological or pathological conditions that cannot use a muzzle must travel inside a pet carrier or cages. The keeper must make sure that the pet carrier is not in a state of degradation, that it has no food inside, that it is in excellent clean condition, and that it doesn’t harm people on board the bus.

The keeper must also ensure that the animal does not create disturbance or damage to any of the passengers or staff on board and that it doesn’t soil the vehicle, under penalty of compensation for the damage caused. The owner of the animal or holder is liable for damages caused by the animal pursuant to article 2051 of the civil code.

Access to guide dogs for the blinds is allowed as long as they have a muzzle and leash.

The access of pets on board the vehicle is free as long as they are accompanied to a paying passenger. Access on board the vehicle for ferocious and/or poisonous animals is prohibited.

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